F.A.Q

 

What are your payment policies?

P.S. Events acceptable forms of payment for wedding & event services are Cash, Check, Visa, MasterCard or American Express.  A 3% administrative fee will apply if paying by credit/debit card. We take payment via phone or paypal.  To secure your wedding date on our event calendar we do ask for a 50% non-refundable retainer reservation fee for any package.  If you are interested in booking one of our coordination and/or planning packages please inquire about availability. Service will begin as soon as retainer payment is made with a signed contract.  The additional 50% balances must be paid 10 business days prior to your event. Pay in full and save 5% off upfront.

 

What are your rates?

With our Day Of Coordination packages we do have a minimum booking for any services or hourly, however we will determine this cost based on your personal needs of your wedding day.  Each wedding/event varies greatly in terms of what the bride and groom may outline for us to manage. We do have set prices for most prices, if you require more outside of this rate, we will quote you.

 

Do you charge for an initial consultation?

Our initial consultations are complimentary. This is a chance for us to get to know each other to see if we’re a good fit to work together. ​

 

Do you charge an hourly rate, a flat rate or a percentage of my budget?

We charge a flat rate for your customized wedding.  In most cases, a 50% retainer is required to secure our services depending on the type of service. A fee schedule will be tailored to your needs prior to signing a contract.

 

What types of weddings do you accommodate ? How many per day?

All – Civil, Destination, Double Weddings, Eco-Friendly / Green, LGBT, Military. We handle one wedding per day. ​​

 

Why should I hire a Pink Swan Events?

For many clients, it is their very first time planning or hiring a professional for this type of service. We find that many are confused as to where to begin, how much everything costs, and how to choose vendors. There are logistical matters to attend to such as the date of the event, weather conditions, content of the service, timing of events, parking situations, and knowing which vendors are reputable. We are here to guide you and to take care of all of these concerns. We are able to help save you time and money as well as your sanity. 

 

Do you support or cater to any specific religions?​

We cater to all religions and we are very diverse.

 

How much communication will we have?

We have a strict policy to respond to all emails and phone messages in a timely manner. We will respond to all messages within 24 hours once becoming a client. Regardless of the service contracted for, all clients will have access to unlimited communication with us.​

 

Will you eat and drink during the event?

Many events can turn into 10, 12, and even 14 hour days, vendor meals during your event are much appreciated. 

 

What areas do you currently service?

Pink Swan can travel and take on Destination Day Of Coordination.  We are local to the Northern VA and can service day of coordination anywhere.

 

Can you help decipher my Banquet Event Order and work with the venue Coordinator/Manager?

Yes!.   This is our specialty and can guide you on every aspect of this document and assist you with getting it all finalized and deadlines needed for the Banquet Event Manager of your venue.  In addition, we will work with the Banquet Manager or Venue to pull all the details together and get you on track.   We will look at any oversights, discuss your floor plan layout and ensure the final Banquet Event Order is ready for submission to the venue.   

 

Will I have a Certified Planner at my event?

Yes, the Manager oversees all weddings and events onsite and is Fully Certified by Certified by George Washington University's Event Management and Tourism Program in Washington, DC.